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Adding senders email in "From:" text box

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How do we get the SENDER'S email address to show up in the From: area of the received forms? When someone sends a form to us, we want THEIR email address to show in the From: area not our email. Here is how we think the process should go: A client fills in our online form. Clicks submit. Upon submittal that person should get an email saying something like; Thank you for your interest in Sienna Technologies. Then on our side we should receive an email that should say something like New contact form from Sienna Technologies web site. In the From: area it should have the senders email address so that we can click on Reply and send them a message right back. As it is now, in the From: area we see our company name and phone number [mailto:[email protected]] That doesn't seem right. Then we have to click into the form itself for their email to send a response. What are we not doing right here?

Assuming you are capturing the senders email in your form, open the form and navigate to Settings/Form Actions. Open the Email Notifications and insert the field id for the email address in the from field.

You might want to test this carefully to make sure these emails are coming through to the users, as I think there could be deliverability problems with using a 'From' address that does not match your domain, or is not listed as an alternative acceptable address in the DKIM and SPF files that are used to define your approved senders.

Are there any email deliverability gurus out there who can comment with certainty on whether a user address in the 'From’ field will work reliably?

I'm using the WP Mail SMTP Plugin by Mail Bank, so that overwrites anything in the 'From' field other than the email address I specified (in the WP Mail SMTP Plugin settings). My workaround was to include the user's email address in the 'reply-to' field of the form email notification.

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